Basic Communication Norms

Basic Communication Norms

24.05.2022 0 By admin

Recently, people write more and talk less, but we must not forget the basic norms of communication. In particular, to write illiterately is to show low self-esteem and disrespect for the interlocutor. Cheekiness and expression at work is a violation of the personal space of colleagues and the transfer of the solution of work problems to the personal plane.

The foundations of secular etiquette were laid in Italy at the Florentine court. Recently, and especially with the spread of social networks, there has been a desacralization of the language. Now speech etiquette is no longer just good manners, but a cultural code that allows people of different sexes to understand each other well, express the difference in the social hierarchy, communicate with older and younger, familiar and unfamiliar.

Greeting and addressing strangers

The correct address is “Hello!”, But not “Good day!”.

There is no official address to a person in Russian, so the universal version of the address is “Excuse me, please!”, But not “Young man”, “Citizen”, and even more so not “Woman” or “Man”. Appeals using interjections (“Hey!” or “You!” are not allowed).

It is correct to communicate with strangers and elders “on you”, while in written speech it is preferable to address people of the older generation “on you” with a capital letter.


In a family, mother and father may refer to children as “Daughter” or “Son”, which is within the normal range and expresses distance, but a simple first name is the preferred option.

Parents can call each other “Dad” and “Mom”, which expresses the intangible irony and unity of the inner living space. Children should address the older generation as “Grandfather” or “Grandmother”, but not “Grandfather” or “Baba”.


In a large team, the preferred option for addressing is by name / patronymic and “to you”. In some cases, they communicate by name / patronymic and “on you”, showing a friendly style of communication.

In work teams, they often communicate “like you” regardless of age and level of acquaintance, while maintaining a distance in relationships and understanding different levels in the social hierarchy. It is also customary to use first and last names. But even in such cases, the manager’s appeal to subordinates “on you” will be a good form, as it expresses respect.

In conversations, it is necessary to maintain eye contact, it is not necessary to look into the eyes, but the interlocutor must have confidence in the mutual interest in the ongoing conversation.

Communication must be respectful. At the same time, one must be able to refuse and be ready for criticism of colleagues. Elementary and at the same time obligatory politeness is when men open the door for women.

In Russian conversation, obscene vocabulary is an important attribute. It must be understood that non-normative is not a regular form of speech, but the highest manifestation of expression and its abuse lowers the level of working communication.